How do I reset YouTube on my LG Smart TV?

Article ID : 00197904 / Last Modified : 08/03/2022

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

You may experience streaming issues with the YouTube™ app for several reasons. This information is provided to help you resolve these issues.

Common issues:

  • The message YouTube is unavailable. Please try again later appears on the TV screen.
  • The message YouTube has stopped appears on the TV screen.
  • The app gets stuck on the start screen (doesn't launch).

Note: These issues may appear when trying to use the YouTube app immediately after the TV was in standby mode. Because the TV takes a few seconds to reconnect to your internet network, in this case, try selecting CANCEL or exit the app and then try again.

Network conditions and internet connection

Network conditions or your internet connection are often the cause of video streaming issues. Check the following:

  • There may have been a temporary network problem, try closing the YouTube app, then re-open it and try again.
  • Your internet connection may be running slow or experiencing a connection problem. Reset your modem/router by removing the power for about a minute, reconnecting power and turning it back on, and waiting until the connection is established before trying again.
  • Test your internet connection using another device (smartphone, tablet, computer, etc.) to verify your internet is working and the speed is fast enough for streaming YouTube content. For the YouTube recommended internet speed, check the YouTube support website for troubleshooting video errors, buffering, and freezing.
  • Make sure your TV is connected to the internet. For internet connection issues, perform a network diagnosis on your TV.

Additional troubleshooting

  1. Power reset or power restart of the TV.
  2. Clear the app data and cache or initialize the YouTube app.
  3. Software updates are often provided to improve function and performance. Check your TV for the latest software update. Downloads are posted on your model support page.

Additional information may be available from the YouTube support website

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If you're experiencing issues with video streaming on YouTube TV, try these troubleshooting tips.

On a mobile device

Restart your device

Hold down the power button to turn off your device, wait 30 seconds, and then restart your device.

Close & reopen the YouTube TV app

  • Exit out of the YouTube TV app, and then reopen it. 
  • Try watching your video again after reopening the app.

Check for app or device updates

  • Check that you've installed the latest system updates for your device.
  • Update to the newest available version of the YouTube TV app.
  • Uninstall and reinstall the YouTube TV app.

Check your internet connection

Check on your location permissions

On a computer

Restart your browser & devices

  • Close and reopen your web browser.
  • Restart your router.
  • Restart your computer.

Check for browser updates

  • Update your web browser to the latest version.
  • Consider using Chrome for the best YouTube TV experience.

Check your internet connection

Check on your location permissions

On your supported smart TV, media player, or game console

If you’re experiencing an issue with the YouTube TV app on your supported smart TV, media player, or game console - it may be a manufacturer issue. We recommend you check by opening another app on your smart TV, media player, or game console to see if the same problem occurs. If it does, you’ll need to get in touch with the manufacturer for their support.

  If the issue you’re experiencing with the YouTube TV app does not occur when you use other apps, then try the tips below.

Close & reopen YouTube TV

Exit out of the YouTube TV app, and then reopen it. Try watching your video again after reopening the app.

Power cycle the device

Hold down the power button to turn off your device, wait 30 seconds, and then restart your device.

Check for app or device updates

  • Check that you've installed the latest system updates for your device.
  • Update to the newest available version of the YouTube TV app.

Uninstall & reinstall the YouTube TV app

  • Uninstall the YouTube TV app on your device.
  • Reinstall the YouTube TV app and sign in again.
  • Try watching your video again.

HDCP error on Roku players

More troubleshooting

Other issues that may affect YouTube TV playback

  • On externally connected monitors that are directly plugged into a computer, you may see lower quality (480p) playback on Mac and Linux. This lower quality is due to the way these platforms handle copyright protections. 
  • Audio on some on-demand programs may be quieter than for live programs.
  • If you see the message, "YouTube TV wants your device's identity to be verified, by Google, to determine eligibility for enhanced playback of protected media," select Allow. Otherwise, you may see lower quality playback.

​Internet download speeds

Below are internet speed recommendations for watching programs on YouTube TV. 

Download speedWhat you can do on YouTube TV
25 Mbps + 4K Plus subscribers: View 4K quality on available programs.
13 Mbps + Reliably stream HD video, even with other devices using the same network.
7 Mbps +

Stream one-HD video. If many devices are streaming videos or using the network at the same time, you may run into some buffering issues.

3 Mbps + Stream standard definition video.
Under 3 Mbps YouTube TV may load slowly or rebuffer.

Tips & tricks: 

  • Learn more about testing your internet speed and troubleshooting video playback issues. 
  • If you're having trouble using YouTube TV on a Chromecast, check out the Chromecast Help Center.
  • If you continue to experience issues, get in touch with YouTube TV support for help with resolving the issue.

Was this helpful?

How can we improve it?

Why is YouTube TV not working on my LG Smart TV?

Check for app or device updates Check that you've installed the latest system updates for your device. Update to the newest available version of the YouTube TV app. Uninstall and reinstall the YouTube TV app.

How do I reset YouTube on my smart TV?

Android TV™ models.
Open the Settings screen. How to access Settings. Using the Quick Settings button (For models released in 2019 or later) ... .
Under the TV category, select Apps..
Select YouTube..
Select Clear data, and then OK..
Select Clear cache, and then OK..
Select Force stop..
Open YouTube from the Home screen..

How do I update YouTube on my LG Smart TV?

Update Apps on an LG Smart TV.
Turn on your Smart TV and click the home button on the remote. Then, click on the LG Content Store..
Click on Apps. Then, click on My Apps..
The apps on your TV should appear. Click on each one and click Update if available. Or, click All to see all of your apps and click Update All..