what are broken links?A broken link is a link to a webpage that doesn’t work. If a user types in or clicks on the link, they will be directed to a 404 page (find out more below) or error message. Links may be broken for a variety of reasons, including the URL being mistyped, the webpage no longer being online, the page’s URL having changed, or the linked page having restricted access (such as by being behind a password or firewall). Show
why are broken links a problem?Broken links disadvantage your site in two ways. Firstly, it ruins the user experience when links are not available, and disgruntled users may choose to exit your site without engaging fully or completing transactions. Secondly, Google and other search engines don’t like broken links – so the more you have, the more your site will be pushed down the search rankings. 5 steps to fix broken linksHere are a few key ways you can reduce broken links on your website: 1) Use a link checker (such as this one) to find out if you have broken links. You can then go to the relevant pages and update or remove any broken links. It’s also worth scheduling in a reminder every few months to check again and keep links up-to-date. 2) Test links you include in blogs or on new webpages to ensure they work before you publish the page. The same thing applies to any links you include in newsletters, emails or on social media. 3) If you change the URLs for your content, make sure to set-up 301 redirects, which will automatically redirect anyone who clicks on the old link to the new page. If using WordPress, there are a number of plugins you can use to set up 301 redirects. 4) Make restricted access pages clear so that users are prepared. For example, if a page is for members only, add a ‘member login required’ note next to the link. 5) When creating new pages for specific events, products or campaigns, make sure to use simple URLs so they’re easier for users to type in and find – for example, webpage.com/gala2017 is better than webpage.com/gala-exciting-venue-tickets-2017-q476xafe. Finally, whilst you can’t prevent people mistyping your general web address into their browser, it’s also worth checking any printed materials where you give out your web address (eg. flyers, business cards etc) to make sure the URL is legible and therefore reduce the possibility of errors. what are 404 error pages and why are they important?It’s best to avoid having broken links on your site, but it’s also important to have a 404 error page just in case. When a user tries to reach a broken link within your site, they will be automatically redirected to the 404 page, and if it’s well-designed, it can help keep the user happy and on your site for longer. A great 404 page informs the user that the page they tried to find is not available and gives them options to reach other content quickly and easily. It’s therefore useful to include a simple message, alongside a link to your homepage and a search box. Find out more about creating the perfect 404 page in this blog. Some 404 pages are also designed for humour – here are a few of our favourites. If you’d like help with broken links, 404 pages or enhancing the performance of your website in any other way, please get in touch and we’ll be very happy to help.
What is a hyperlink?A hyperlink is defined as �an icon, graphic, or word in a file that, when clicked on with the mouse, automatically opens another file for viewing.� If you were around (and paying attention) back when the World Wide Web was in its infancy, you heard a lot about the exciting possibilities of �hypertext,� which is the basis for the Web. When you surf the Web with your Web browser, the �http� that begins the URL displayed in your browser�s address bar or status bar stands for �Hypertext Transfer Protocol,� and HTML, the language used for Web pages, is �Hypertext Markup Language.� The whole idea of hypertext is that you don�t have to read it linearly, like a book. It contains �hyperlinks� that, when clicked, instantly transport you somewhere else�another point in the same document or Web page or another document or Web page. This is rather like turning from your current page in a book to the notes or index at the back of the book, or finding a page number in a table of contents and turning to that page, or finding a reference to another book and going and getting that book, except that the process is automated and instant. Although hyperlinks were originally created for use on the Web, they have become increasingly common in Word documents, especially those intended to be read onscreen. When you insert a table of contents (TOC) in Word 2000 or above, by default the TOC entries are hyperlinked to the corresponding headings in the text. In any version of Word the page numbers in a TOC are hyperlinked to the corresponding pages. Cross-references are also, by default, inserted as hyperlinks. How to create a hyperlinkIn Word a hyperlink consists of (at least) two parts: the display text and the field code. The display text is what the reader recognizes as a hyperlink, but the field code is what makes the computer actually jump to somewhere else. Word provides several ways to create hyperlinks. Note for Mac Users: This article uses WinWord keyboard shortcuts. On the Mac, Alt+F9 is equivalent to Opt+F9. For Tools | Options, substitute Word | Preferences. AutoFormat and AutoFormat As You TypeThe AutoFormat As You Type dialog includes a check box for �Internet and network paths with hyperlinks.� If you have this box checked, then whenever you type a text string that Word recognizes as an email address, URL, or file path, it will automatically be converted to a hyperlink. If you have the same box checked in the AutoFormat dialog, such strings will be converted when you run AutoFormat over text that has already been typed.
 Figure 1. The AutoFormat As You Type dialog. Note: You may wonder what type of text Word will automatically recognize as something that should be a hyperlink. Word will �recognize� as an email address any �word� that contains the @ symbol, even if the �email address� is an expletive such as !@#$%. It will recognize text as an URL if it begins with �www.� or �http://� I have not been able to determine what it recognizes as a file path, though the presence of a colon and slashes might be assumed. Insert Hyperlink buttonOn the Standard toolbar in Word 2003 and earlier there is an Insert Hyperlink button (see Figure 2). In Word 2007 and above, this button is in the Links group on the Insert tab of the Ribbon. If you select (or even just click in) a recognizable email address, URL, or file path and click this button, Word will convert the text to a hyperlink. The keyboard shortcut for this command is Ctrl+K. In Word 2007 and above, this shortcut opens the Insert Hyperlink dialog (see below).
Figure 2. The Insert Hyperlink button Insert Hyperlink dialogThe Insert Hyperlink dialog, however, gives you the most control over the hyperlinks you insert. There are at least two (and often three) parts to every hyperlink: (1) the display text, (2) the underlying URL, email address, or file path, and (3) the ScreenTip (see Figure 3).
Figure 3. The Edit Hyperlink dialog (identical to Insert Hyperlink) When you create a hyperlink using either of the methods described above , the display text and underlying link are the same, and there is no ScreenTip. To access these features you must either use Insert | Hyperlink or Ctrl+K to open the Insert Hyperlink dialog or right-click on an existing hyperlink and choose Edit Hyperlink to open an identical dialog. If you have text selected when you press Ctrl+K or choose Insert | Hyperlink, it will be placed in the �Text to display� box. If you use Edit Hyperlink, the existing hyperlink becomes the default �Text to display,� but of course you can change it. In Word 2007 and above the Hyperlink command, which opens the Insert Hyperlink dialog, is on the Insert tab; the Edit Hyperlink dialog may be accessed by right-clicking on an existing hyperlink as in previous versions. The hyperlink created in Figure 3 will be displayed on screen as shown in Figure 4.
Figure 4. Hyperlink in document The underlying field code for the hyperlink can be seen by pressing Alt+F9 or checking the box for �Field codes� on the View tab of Tools | Options. It is shown in Figure 5.
Figure 5. HYPERLINK field code Note that the �display text� does not have to be text. You can use an icon or picture as a hyperlink. Just select the picture in your document and open the Insert Hyperlink dialog. The �Text to display� box will be dimmed (grayed out) and will display <<Selection in document>>. Word�s Help topic �Create a hyperlink� includes detailed instructions for creating hyperlinks to a variety of targets using this dialog. When hyperlinks go wrongAn understanding of the above issues should go a long way to helping you figure out what�s happening when hyperlinks don�t look or behave as you think they ought to. Hyperlinks don�t look like hyperlinksAlthough you may be used to seeing hyperlinks as blue and underlined, they can be formatted in many different ways and may even look like ordinary text. For example, TOC entries and cross-references, even when they are hyperlinks, do not have the distinctive hyperlink formatting. The Hyperlink character style in Word 2003 and earlier is defined as �Default Paragraph Font + Underline, Font color: Blue� (see Figure 6). Like any other style in Word, this style can be modified, so the hyperlinks in your document could be, for example, red and not underlined (as on this Web page)�or any other formatting you desire. In fact, in Word 2007 and above, the formatting of the Hyperlink style varies depending on the theme applied. For example, in the Aspect theme, the Hyperlink color is a shade of green (RGB 107,157,37). Note that there is a separate Followed Hyperlink style (defined as �Default Paragraph Font + Underline, Font color: Violet�) that is automatically applied when a hyperlink has been followed; if you want your hyperlinks always to look the same, you will need to modify this style as well.
Figure 6. The Hyperlink character style If you expect hyperlinks to be blue and underlined and they�re not, there are several possibilities:
If hyperlinks look like Figure 5 above, then you are seeing the field code instead of the field result. You can select or click in the field code and press Shift+F9 to toggle the display of that single field or press Alt+F9 to toggle all the fields in the document or clear the �Field codes� check box on the View tab of Tools | Options. Hyperlinks aren�t clickableIf a hyperlink, despite looking like a hyperlink, doesn�t do anything when you click on it, there are three possible causes:
Figure 7. Hyperlink ScreenTip as seen in Word 2002 or later
The link goes to the wrong placeThis usually means that the display text of the hyperlink doesn�t agree with the underlying link. As noted above, current Word versions make it easier to edit the display text of a hyperlink; you can do this directly in the document because, by default, clicking on or in the hyperlink doesn�t send you haring off across the Internet to the referenced URL. But changing the display text doesn�t actually change the hyperlink, just the text that is displayed. This may be obvious to you if the display text is different from the underlying URL, but if they are the same, it may not occur to you. In order to change the target of the link, you need to change the HYPERLINK field code as well. You can do this either through the Edit Hyperlink dialog or directly. To give you a real-world example, some time ago mvps.org moved to a new server, and all the site addresses were changed. So a page at the Word MVPs� Web site that used to be, say, http://mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm became http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. In the reference document that I use to keep track of frequently referenced articles at this Web site, I had to change all the links. Using Find and Replace, I could replace �mvps.org/word� with �word.mvps.org� in each link, and this worked great�for the display text. But when I hovered over the links, the ScreenTips showed that the underlying hyperlinks were unchanged. In order to change them, I had to display the field codes (using Alt+F9) and run the Replace operation again. To my surprise, even this was not effective. The ScreenTips still showed the old URLs. What? Aha! I hadn�t updated the fields. By selecting all the fields (Ctrl+A to select the entire document) and pressing F9 to update the fields, I solved the problem. The bottom line is that if you want to change the target of a hyperlink, you must do it in three steps:
Paul DeBrino has reminded me of another issue that causes Microsoft Word to change and perhaps break your hyperlinks, by altering the link from an absolute to relative path or vice versa, when saving your Word document. After creating a hyperlink in Word, hovering over that hyperlink displays your intended path. However, once you click Save, Word may change the link to a path that is relative to the Word document�s location, a virtual path that begins with �/ To prevent Word from changing your hyperlinks, take the following steps:
This article copyright � 2006, 2008, 2011, 2013 by Suzanne S. Barnhill, with thanks to Daiya Mitchell for her helpful comments. How do I fix my links not working?Tips for fixing broken links. Remove punctuation at the end of the link. ... . Fix syntax problems. ... . Copy and paste the link instead of clicking. ... . Delete everything after the domain name. ... . Solving more difficult problems.. Why do links sometimes not work?Lock is stiff and difficult to open
Dirt and dust can sometimes find its way into a lock and build up over time. This can clog up the locking mechanism making it difficult to turn. You can apply some graphite spay or silicone based lubricant in the lock, put the key back in and turn it a few times.
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