Mengatasi sorry we couldnt find your file. is it possible it was moved renamed or deleted

I've looked around in other forums and all the threads I found concluded with either no solution given or a solution that doesn't fix my specific problem. Here is the full error message:

"Sorry, we couldn't find your file. Was it moved, renamed, or deleted?"

The file appears in my quick access and in the recent tab of Microsoft Word, but it doesn't appear in the file location that it's supposed to be in (which is why this error pops up when I try opening it). What happened was that Microsoft Word entered the "not responding" state and a prompt opened up asking me if I wanted to wait for the program, close the program, or restart the program. I pressed "restart the program" and tried to open the file I was just working on only to be prompted with this error message. I did save the file, I saved it right before the crash happened, so it's not that it got erased because I didn't save it. I already checked if it was in the UnsavedFiles folder and it wasn't there. I also already checked the Recycle Bin to see if it was there, it's not there. The document that appears in the quick access can't be copied and right-clicking it and clicking on properties shows that its size is 0 bytes. I've also tried opening the file with the "open and repair" option but it just gives the error when I try doing that. I also already tried restarting Word and my computer and it doesn't work. The file is saved locally on my computer and not on OneDrive or an external hard drive.

Solved: The issue was solved by using Disk Drill to recover the file. Yeah, the file just got deleted permanently without a trace for whatever reason.

Symptoms

A user tries to open a file for editing in CCH Axcess™ or CCH® ProSystem fx® Document and gets "Sorry we couldn't find C:\Users\Username\Document... is it possible it was moved, renamed or deleted?" error message.

Environment

CCH Axcess™ Document
CCH® ProSystem fx® Document
Microsoft Word or Microsoft Excel files

Cause

This can occur because the Microsoft Office installation is in the Microsoft App Store cloud and not a full installation on the user's local system.

Resolution

1. Click on the Windows start button and type "winword.exe" or "excel.exe"
2. Right-click "winword.exe" or "excel.exe".
3. Select "Open file location".

If the path shows " C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Word_16051.11901.20218.0_x86__8wekyb3d8bbwe\Office16" or something similar, the installation is run from the Microsoft cloud and is not a full local version; to function correctly with CCH Axcess™ or CCH® ProSystem fx® Document. The firm will need to install all the Microsoft Office outside the Windows App Store.

Additional Information

N/A

Hey there @STEVEDEL248 - thanks for sharing what worked for you!

As you successfully pointed out, the issue you've been experiencing is probably due to a limitation of the applications that you're using to open the files in question. In short, there are files that your applications can't process correctly because they have file paths that are too long.  

In addition, this behavior is present if there are more than 255 characters in the entire file path. This means from the C:\ all the way to the extension of a file. Files will sync to and from those locations, however the applications used to open said files (e.g. Word, Notepad, Excel, etc.) might not support reading from these locations with long file paths and may show error messages when trying to open, save or edit these file (such as the one described in this thread). This is out of our control since the application developers would have to add support for long paths to resolve the issue.

You should be able to resolve the issues with your applications processing these files by simply renaming the file to a shorter name, renaming a folder to a shorter name, or reducing the number of sub-folders as you also outlined in your response. 

 I hope this information helps all of the affected users getting this error message.

Once again, thanks for using Dropbox and posting in our Forum. 

Cheers!

Question

Issue: How to fix "Can't open this item. It might have been moved, renamed, or deleted" error on Windows?

I’ve been struggling with the issue. When I want to click on any files, the message pops up saying “Can't open this item. It might have been moved, renamed, or deleted. Do you want to remove this item?” and nothing happens. I suppose it is a Windows bug or system failure? Any advice would be appreciated.

Solved Answer

“Can't open this item. It might have been moved, renamed, or deleted. Do you want to remove this item?” error often signifies that the registry files linking the icons and application have gone missing or got damaged.

Users complained that “Can't open this item. It might have been moved, renamed, or deleted. Do you want to remove this item?” error is not consistent, meaning that files still can be opened, but not directly by clicking on desktop shortcuts,[1] for example. Nevertheless, many users claim that the problem usually arises when they try to open pictures, documents, or any type of programs pinned to the Taskbar.

Usually, users who are more experienced might have accidentally corrupted the mentioned files which would result in the failure to open programs. Here you will find a couple of suggestions to fix “Can't open this item. It might have been moved, renamed, or deleted” error. Note that the solution differs depending on the origin of the problem.

How to fix "Can't open this item. It might have been moved, renamed, or deleted" error on Windows?

It is possible that such message might suggest malware[2] presence on the system. For instance, due to Malwarebytes Anti-malware effectiveness in eliminating computer threats, some malware disables the program. As a result, users cannot launch the software. A similar error message or no notification might appear. There is another article which is specifically dedicated to the program.

Finally, manual “Can't open this item. It might have been moved, renamed, or deleted. Do you want to remove this item?” error fix might be too complicated to less experienced PC users. For that reason, we suggest you try using ReimageMac Washing Machine X9 – it can replace and fix many Windows system files automatically.

Option 1. Create an Alternative Windows User Account

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

In case you cannot open only one program, you will need to copy its .exe file from another user account and replace it with the one which is located in a problematic account. Here are the steps for how you can create a new user account:

Step 1. Create a regular account

1. Right-click on the Start button and Select Settings. Right-click on the Start button to open Windows settings
2. Enter Accounts and choose Family & other users on the left pane.
3. Click on Add someone else to this PC. Go to Settings > Accounts to create a new account
4. Add an email address or Phone, an proceed with on-screen instructions.

Step 2. If you want to create an administrator account

1. Go to Family & other users section, as explained above.
2. Select the newly created account and click on Change account type.
3. Under Account type, select Administrator > OK. To create new Admin account, follow these steps
4. Reboot the device and sign in with the new administrator account.

Note. Users with older than Windows 10 versions will find the necessary instructions under Control Panel, user Account and Family Safety section.

Option 2. Delete the .lnk Folder via Registry Editor

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

To fix “Can't open this item. It might have been moved, renamed, or deleted. Do you want to remove this item?” error, you should delete the .lnk folder which relates the icons with the programs. After you will delete them, the operating system will recreate them. (WARNING: incorrectly tampering with Windows registry[3] might corrupt the operation of the operating system, which might result in a system failure. Thus, proceed with the following steps at your own risk):

1. Press the Windows button + R on your keyboard and type regedit, press OK.
2. Go to the following location: HKEY_CURRENT_USER\\Software\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FileExts\\.lnk Be aware that changing the registry incorrectly might result in system malfunction
3. Locate the subfolder named UserChoice.
4. Delete it and reboot the device.

Option 3. Scan for System Errors with System File Checker

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

System File Checker is a great built-in tool that can get rid of various Windows system problems. To use it, proceed with the following steps:

1. Type in cmd or Command Prompt into Cortana's search box.
2. Right click on the search results and select Run it as administrator.
3. Type sfc /scannow and hit Enter. To check Windows for errors, run System File Checker scan
4. Wait for the process to finish. Follow the necessary instructions.

Option 4. Rename the .exe File of a Security App

Fix it now! Fix it now!

To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

In case you only a security application does not open, and you notice another unusual behavior on the system as well as the browser, scan the device with malware elimination tool. In case it does not launch either, change its .exe file into a .bat, .scr or.com. You might be able to do so, but the program will not launch, follow these steps:

1. Right-click on the icon of the application and choose Properties.
2. Enter Compatibility tab and check the option Run this program in compatibility mode and choose your Windows option. If that does not work, opt for older Windows versions. To use Compatibility mode, open file's Properties
3. Launch the software and remove malware. It would be recommended to scan the system in Safe Mode. After the threats will be successfully removed, repeat the procedure to make sure.

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Reimage - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Reimage - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Reimage malware removal tool.

A VPN is crucial when it comes to user privacy. Online trackers such as cookies can not only be used by social media platforms and other websites but also your Internet Service Provider and the government. Even if you apply the most secure settings via your web browser, you can still be tracked via apps that are connected to the internet. Besides, privacy-focused browsers like Tor is are not an optimal choice due to diminished connection speeds. The best solution for your ultimate privacy is Private Internet Access – be anonymous and secure online.

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