How do I fix Camera permission denied?

Look for Daily.co under the Blocked list. If you see it BLOCKED, tap Daily.co > Access your camera > Allow. 

iOS Chrome

Typically, Chrome prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or contact us for help.

Refresh the call

• Refresh the Chrome tab

• You should be alerted for Microphone & Camera Access

• Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

• Open the Settings app

• Tap on Chrome > Camera

• Confirm that "Ask" or "Allow" is checked

• Go back and do the same under Chrome > Microphone

• Retry the "Refresh the call" steps, above.

iOS Safari — standard Daily calls

Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or contact us for help.

When you first go to the classroom website, ensure that you’re clicking Allow for both microphone and video. If you do not see the pop-up window or see a “Permission denied” message, continue with the next steps.

Instructions

1. Make sure you’re using Microsoft Edge or Google Chrome.

2. Go to your Engageli classroom URL.

3. When prompted, click Allow for both the microphone and video from the pop-up. If you don’t see the pop-up, continue with step 3a.

a. Click the lock icon on the left side of the URL address bar.

b. Make sure that the Camera and Microphone have Allow selected from the drop-down menu on the right.

c. Refresh the web page to enable the changes.

4. If you’re still seeing the “Permission denied” message, then you’ll also need to adjust the permissions in your Windows settings.

If you received the error "Camera Permission Denied" you need to give gratavid.com access to your camera and microphone. 

To allow permissions in Chrome (see screen-shot below):click the video icon at the end of the URL, allow access, and click done. Refresh the Gratavid page. 

Rescue Live Lens uses the customer's mobile device camera and microphone to stream live video directly back to support agents. This requires that the customer's browser running Rescue Live Lens has been granted access to both the camera and the microphone.

General Camera/Microphone Access denied for Safari (iOS)

The Safari browser needs permissions set in the general Settings of the iOS device to be able to access the camera and the microphone. Guide the customer through the below steps to make the appropriate permission settings.

1. Go to the general Settings on your device.
2. Find and select Safari.
3. Scroll down to Setting for All Websites, and select Camera or Microphone.
4. Set Camera Access on All Websites or Microphone Access on All Websites to Allow.
5. Refresh the Rescue Live Lens page.

Camera/Microphone Access denied for Chrome (Android)

If the customer inadvertently denies access to the camera or microphone for Chrome when first trying Rescue Live Lens, Chrome stores this as the default setting, and will not ask for permission upon subsequent attempts. This blocks sessions from starting. Guide the customer through the below steps to make the appropriate permission settings.

To use your camera with apps on Windows 11, you'll need to turn on some permissions in Camera settings. Then, you'll need to check your app permissions if you want to use your camera with apps. Here's how:

1. Select Start > Settings > Privacy & security > Camera, then make sure Camera access is turned on. This setting lets any user on the device choose if they want apps to be able to access the camera.

   Note: If you can't change the Camera access setting, you'll need an administrator on the device to turn it on for you.

   Allow access to the camera on this device

2. Make sure Let apps access your camera is turned on. This setting allows you to choose if any of your apps can access the camera. It doesn't set which specific apps can access the camera. 

3. Once you've allowed your apps to access the camera, you can change the setting for each app. Find the app you want, then turn on camera access for that app.

4. If you don't see an app in the list, it might be a desktop app. Find Let desktop apps access your camera and make sure it's turned on. You can't change camera access settings for individual desktop apps.
   
   Desktop apps might include apps installed from the internet, a USB drive, or apps installed by your IT admin. Internet browsers, like Microsoft Edge, and video conferencing apps, like Microsoft Teams, are desktop apps that need this setting to be turned on.