The Federal Trade Commission is warning of a verification scam targeting people who sell items on Facebook Marketplace and Craigslist. The FTC calls it the Google Voice scam and say it can lead to someone using your phone number to conceal their identity and rip off other people. Show
Here’s how it works: The scammer sends you a message letting you know they’re interested in buying your item. They may message you a phone number and ask you to text them. Then they’ll say they’re hesitant to proceed because they’ve heard about fake online listings. They want to verify you’re a real person and in order to confirm your post is legitimate, they’ll send you a six-digit Google Voice verification code. “If your post is real, send me the code, then I’ll call,” one scammer texted. By sending back that code, the FTC says what you’re really doing is helping the scammer set up a Google Voice number linked to your phone number. “So, what’s the harm? The scammer might use that number to rip off other people and conceal their identity. Sometimes these scammers are after a Google Voice verification code and other information about you. If they get enough of your information, they could pretend to be you to access your accounts or open new accounts in your name,” according to the FTC website. Fortunately, Google has an easy process for reclaiming your number if you fall victim. “This is a multi-step scam,” said Caleb Barlow, a cyber-security consultant in Newburyport. “The [scammer is] now going to use that voice account to either make robocalls or purport a fraud to someone else, maybe a phishing scheme. What’s so unique about this is that you’re just one link in the chain of building this overall fraud.” Two points to remember when selling something on Facebook Marketplace:
Story continues “The fraudsters have just pivoted. They’ve become more sophisticated. In this case, they’re actually leveraging the fact that we trust who we’re interacting with on Facebook more to purport a crime,” Barlow said. Facebook Marketplace has become a go-to for consumers looking to buy and sell everything from vintage clothing to a used bike to furniture, or for those looking to rent an apartment or even buy a car. It’s targeted to your area of choice, giving you access to goods right in your neighborhood. Classified ads in the newspaper and even blurbs offering for-sale items posted to Craigslist have given way to Facebook Marketplace. Learn: If Your Credit Score is Under 740, Make These 4 Moves Now A 2022 report from social media management platform Hootsuite says Facebook Marketplace has 1 billion monthly active users worldwide, with its ads reaching 562 million people. One of the reasons it has become so popular is that — unlike paying a fee to sell an item on eBay or placing a newspaper ad — Facebook Marketplace links buyers and sellers at no charge. While the overwhelming majority of Facebook users are honest, with millions of people using one site, dishonest people will creep in. Here’s a guide to some of the common Facebook Marketplace scams — and how you can protect yourself. Make Your Money Work for You Identifying Facebook Marketplace ScamsFacebook, itself, acknowledges the possibility of scamming on its platform. But how can you tell if someone is scamming on Facebook Marketplace? “Scams can happen on the buyer and seller side of a transaction. Some listings may also be scams,” Facebook writes in its help section. “Scams come in different forms, so it’s important to know what to look for when buying and selling on Marketplace.” But just what should be a red flag on Marketplace? Hari Ravichandran, the founder and CEO of consumer cybersecurity company Aura, has some tips. “Beware of quick responses, fast payments and urgency,” he said. “If you get a response immediately after posting an item for sale on Facebook Marketplace, I recommend that you wait at least 12 to 24 hours before responding to see if you get any other offers. Most legitimate buyers will ask for additional information about the item for sale, the condition of the item, or to see the item in person before agreeing to pay.” Ravichandran also notes that potential buyers who push for personal information — like your email address or phone number — or wants to pay you quickly are likely scammers. Make Your Money Work for You Red Flag: A New AccountAs you interact with a potential buyer and seller on marketplace, check out that person’s account. Since it is a legacy social media provider, Facebook accounts tend to be well-established. If you’re interacting with someone with a new account, it could be a scam account. Be very careful and ask all the right questions before conducting business. A Closer Look at Marketplace ScamsCan you get scammed as a seller on Facebook Marketplace? Yes. As a buyer? Yes. Buyer scams occur when someone tries to buy or trade for an item without paying. With seller scams, someone offers something for sale but doesn’t come through with an item as promised. Common scams, as identified by Facebook and security experts, include these 9 tactics. 1. Send the Item Before Payment Is ReceivedA prospective buyer might produce a fraudulent receipt claiming a payment has been made and ask for the merchandise to be sent right away. Conversely, a legitimate seller won’t ask a buyer to pay in advance. Make Your Money Work for You When you’re buying merchandise sold on Marketplace, Aura recommends using an accepted payment method, such as PayPal, or Facebook Marketplace. If paying with PayPal, don’t state that you are making a payment to someone who is a friend or family member. You’ll lose your protection that way, per Aura. 2. A Deal Too Good To Be TrueDid you see a listing for the latest popular Nike shoes, for example, at a fraction of the retail price? The shoes probably are counterfeit. Ask to see multiple photos of the shoes, a live video or even an original sales receipt before agreeing to buy. Again, pay with PayPal or another method that provides protection in case they are counterfeit. 3. Immediate InterestA “buyer” wants you to send a text to arrange an immediate pickup of the item. That’s an attempt to get your phone number, at which point the scammer could register quickly for a Google voice number, which will trigger a verification code sent to your phone. The scammer will ask you to send the code — just to verify you are a real person. In reality, that code will unlock the Google voice number, which can help the scammer to perpetuate more scams, including stealing your identity. Don’t communicate outside of Marketplace. 4. A Fake Rental PropertyThe house advertised might be just what you’re looking for, but don’t send a deposit until you, or someone you trust, has had a chance to tour the place to make sure it is as advertised — and it’s available. Scammers will advertise properties that aren’t even for rent, take a payment and vanish. 5. A Broken ItemThat gaming system you just paid $200 for? It doesn’t work, even though the listing might have said it was barely used. You handed over that $200 to the seller at your meeting place in the parking lot of the local McDonald’s without plugging it in. And you’ll never find that seller on Facebook again. It’s best to turn on and test electronics or other items that might not work before you hand over payment. 6. Bait and SwitchAdvertising one item, then seeking to substitute it is the classic bait and switch. You see an item you’ve been searching and searching for, then the seller tells you it isn’t available and offers another, more expensive item in its place. Don’t be afraid to walk away from a deal if it’s not what you originally wanted. 7. OverpaymentSay the buyer and seller agree on a $20 sales price, but the buyer pays $50, tells the seller it was an error and asks for $30 back. That isn’t a problem until the bank catches up with you. The card that the seller used to pay you could have been stolen or a check was counterfeit. You’re out the original payment — plus the “overpayment” you returned. It’s best to decline overpayments and ask the buyer to resend payment in the correct amount. 8. GiveawaysIf you see an offer for something free or a drawing for a free item, skip it. It likely is a phishing scheme. You hit a link to enter the drawing, and malware or a virus could be downloaded to access your confidential information, according to Aura. 9. The Lost PackageAccording to Facebook, a marketplace user can claim an item purchased was never received when it was or that the item was shipped to you when it wasn’t. In either case, that user will be seeking a refund from the honest person in the transaction — you. Make sure you have tracking information for any shipments involved to help fend off this scam. How To Report a Facebook Marketplace ScamCan you trust Marketplace on Facebook? The site makes it easy to report a suspected scam, and Aura’s Ravichandran recommended following through. “If you are scammed, immediately report it to Facebook Marketplace,” he said. “If you spot a seller or buyer trying to pull off a scam, report it to protect other unsuspecting sellers and buyers.”
Final TakeIt’s unfortunate that we have to worry about financial fraud being perpetrated through a scam, but we do, and it even happens on Facebook Marketplace. The key takeaways to remember: be cautious, don’t engage with another party outside of Facebook, stay away from links or other tools that could be phishing for information and report any scams to keep yourself and others safe. Information is accurate as of Nov. 8, 2022. Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article. View Sources Our in-house research team and on-site financial experts work together to create content that’s accurate, impartial, and up to date. We fact-check every single statistic, quote and fact using trusted primary resources to make sure the information we provide is correct. You can learn more about GOBankingRates’ processes and standards in our editorial policy.
Share This Article:  By Jami FarkasNovember 8, 2022Related Articles
Make Your Money Work for You About the AuthorJami FarkasJami Farkas holds a communications degree from California State University, Fullerton, and has worked as a reporter or editor at daily newspapers in all four corners of the United States. She brings to GOBankingRates experience as a sports editor, business editor, religion editor, digital editor — and more. With a passion for real estate, she passed the real estate licensing exam in her state and is still weighing whether to take the plunge into selling homes — or just writing about selling homes. Should I give my phone number to someone on Facebook marketplace?1. Do not share ANY personal information with the person you're chatting with. Remember, these are total strangers. If you wouldn't walk up to someone on the street and give them your phone number, don't do it on Facebook Marketplace.
Why is everyone asking for my phone number on Facebook marketplace?Turns out people want your phone number so they can use it to get Google Voice Numbers. They use your phone as leverage. They send you a code to your phone number….
How do you know if a buyer is scamming you on Facebook marketplace?A Closer Look at Marketplace Scams. Send the Item Before Payment Is Received. ... . A Deal Too Good To Be True. ... . Immediate Interest. ... . A Fake Rental Property. ... . A Broken Item. ... . Bait and Switch. ... . Overpayment. ... . Giveaways.. |
Facebook Marketplace fake buyers asking for phone number
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