| Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc. Show
Have you ever gotten this error message? Microsoft tells you, “Sorry, something went wrong,” but you don’t know the best, most effective way to troubleshoot the problem.We know this error can be frustrating. If you’ve gotten the “something went wrong” error during an Office 365/Office 2013 (or 2016) installation, we want to help! First, go to this Microsoft troubleshooting article and run the “Fix it” tool. This automated tool will take you through a process of uninstalling Office so you can re-install a clean version. Tip: we’ve seen the advice to NOT use Internet Explorer to run the tool, but rather another browser like Chrome or Firefox, so you can keep it running even when other Windows applications need to close. Be sure to select “Apply this fix” when offered. Once you’re done running the Fix it tool, restart your computer and try re-installing Office. Often, this fix will suffice. If not, move on to alternate methods:
Hopefully you’re on your way with Office! But if these solutions don’t work, you can find more detailed instructions in this Microsoft support article. Just for those in my situation: None of what is in this "How to fix" apply...at all. Fist off, I am getting this dreaded error (Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\user\AppData\Local\Microsoft\Outlook\user.ost is not an Outlook file (.ost).) is zero in size while doing a clean install of Outlook 2016. Using a Win 10 laptop remotely. The ".ost" file is being created for the first time (I've uninstalled and removed all traces of Outlook 2016 or Office 2016, for that matter, several times). I have and can run Outlook 2013, connecting cleanly via the manual settings no longer allowed under 2016. Yes, the ".ost" file is corrupted, but the corruption is while being created by the Outlook 2016 program itself. There isn't a fixing tool that can correct it. It seems that Microsoft has to screw with anything that works in order to frustrate everyone into using the junk they are trying to force down the throats of the marketplace. (For those who wonder why this being done on a Win 10 machine, that was a no choice situation forced by Microsoft and Lenovo.) ReplyWhen you try to install Microsoft Office you may get an error message “Couldn’t start Office installation. We’re sorry, but we could not start your Office installation. Another installation is in progress, please try again later.“ “Couldn’t start Office installation” usually occurs if another installation, updation, or uninstallation was running before you attempted to install Office. You cannot run multiple instances of the same program to install or uninstall it. The installer will conflict with each other and prompt errors on the screen. Error Message
Causes of Couldn't start Office installation“Couldn’t start Office installation” occurs when another instance of the same program is conflicting with the office installation. We might see this error prompt with error code 0-1018(0), 17003-2031 or 2035-0 during office installation process.
Resolution of "Couldn't start Office installation"We have made a list of resolutions that can fix the Error “Couldn’t start Office installation”. Performing the below-mentioned solutions and workarounds helps us to resolve the error “Couldn’t start Office installation”.
Solution |
Fix error that occur when you start an Office installation
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